Why SurfSpeedy vps is not recommended
There’s a great demand for Virtual Private Hosting (VPS) these days, as they provide the flexibility of dedicated hosting accounts where root access can be managed quite inexpensively.
The whole concept of Virtual Private Servers cost cuts the bills by making it appear dedicated thanks to partitioning and virtualization technologies, but it is actually part of a shared hosting where there are other partitions managed by other customers of the web hosting. Good system specifications are required to make this type of hosting reliable and SurfSpeedy strives to deliver them with mixed results.
About SurfSpeedy Hosting
SurfSpeedy is a hosting provider that not only provides Virtual Private Server packages, but also cheaper Virtual Dedicated Server packages which work similarly to VPS, but run on different virtualization software. Both packages run on software by Parallels with VPS using Parallels Virtuozzo Containers and VDS using Parallels Sphera. In addition to these plans, standard shared web hosting plans are also available including a shared reseller plan.
Pros
Most of the praise towards SurfSpeedy goes on their pricing because although their prices start at .95 a month which is a little bit more than some of the respectable VPS providers, the lowest plan offers good RAM to hard disk space ratio with 256 MB RAM and 40 GB space. The specs can be multiplied for a little bit more than double the cost or triple the cost for the best VPS plan and all equally have decent security features. Another advantage is that the features are clearly laid out in tables.
Cons
One of the biggest problems that SurfSpeedy suffers from lately is the lackluster support that they have been giving to customers these days. It can be first noticed in the billing system which may involve constant keeping in touch with their support team just to get updates on billing statements. They do not provide 24/7 support and limit their times to 9:00am to 9:00pm EST. E-mails are usually responded after 48 hours and quite often do not offer solution to the problem. Some reviews speculate these problems occurring right after Jumpline took over the service.
Their reliability is far from the one of other hosting providers with downtimes lasting from 5 to 20 min possiblly leading to a couple of hours. Database information can even be lost, which together with the poor support makes using this service for highly secure business sites rather risky.
It is probable that SurfSpeedy fixed these issues, but the real problem of their services remains on the customer support. They deserve some credit for their amazing and affordable packages, still delayed responses together with poor handling of problems place it towards the end of the list of recommended VPS hosting sites. SurfSpeedy may deserve a second look if they update their website or display any news regarding revisions of their customer support system increasing their reliability. Stay away from this host for the meantime until more positive reviews surface.
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