Can we sue Simonweb (web hosting provider) for taking our money but not providing uptime or support?

Can We Sue Simonweb (Web Hosting Provider) for Taking Our Money but Not Providing Uptime or Support?

Simonweb has had what I would guess is about a 60% uptime on our website hosted with them. They no longer answer support emails, we cannot cancel our membership through our settings, and they continue to charge us every month. We have our honeymoon registry and a business portfolio on this site, so besides the money they’re taking every month for almost nothing, we’re losing money when the site is not up. I’ve found other people complaining about the same thing online. We’ve already filed a complaint with the BBB. Can we sue?

This entry was posted on Wednesday, September 16th, 2009 at 5:50 pm and is filed under hosting provider, Web hosting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

5 Responses to “Can We Sue Simonweb (Web Hosting Provider) for Taking Our Money but Not Providing Uptime or Support?”

Rolf Joho on September 16th, 2009 at 8:50 am

I wouldn't waist the time or money involved with filing a lawsuit. Just move on to a new hosting company.

http://www.getawebpage.net

That site lists some of the best web hosting companies in the business.
Rolf Joho on September 16th, 2009 at 8:50 am

Of course you can sue. A lawyer can tell you if you have a chance of winning.
Rolf Joho on September 16th, 2009 at 8:50 am

sheesh for $5 per month, change to a new ISP. There is nothing sacrosoanct about any ISP – you are free to switch at any time

Any new ISP will be able to help you with the necessary technical parts of switching. It is very simplefor simple sites such as yours.

I recommend ASmallOrange.com if up time and support are important to you.
Rolf Joho on September 16th, 2009 at 8:50 am

If they continue to charge you every month, then definitely you can sue. By the way, how are they charging you every month? They have your card information?
If yes, there are many ways to stop it, ask your bank and a legal expert. And do yourself a favor to host with a better provider.
Rolf Joho on September 16th, 2009 at 8:50 am

When you first signed up there were terms that you had to agree to. That was your contract with them.. if in there it states they would provide something (specifics like 99% uptime) then you have basis under breach of contract.

Contactng your credit company isnt always the best thing because then they have an out because you terminated and breeched the contact by stopping 9or reversing) payments.